Being consistent about identification, referral processes and caseloads
- Following the audit are you clear who you are focussing on? A small number of the right people is better than a bigger group that you can’t easily define. Don’t be concerned about targeting small numbers – that is the point of this work
- Do you have an agreed methodology to identify individuals with multiple needs? Identification tools like the NDT Assessment can be helpful.
- Have you set a clear process for seeking and prioritising referrals and for agreeing a caseload? We recommend that referrals come from all types of services (including police, hospitals etc) and that a cross-sector group choose the caseload. This creates buy-in and makes it a service for the “area as a whole”.
- Have you been clear that all referrals must come with an offer from the referring agency to play their part in the solution? – don’t allow ‘dumping’ of clients.
- Have you picked a small caseload that you can stick with over time? Tackling multiple needs is about sustained support to a small group of people and the caseload should reflect that. We recommend not going above 1:15 and keeping clients on the caseload for as long as is needed.